We follow UK consumer rights regulations for returns and refunds.
- You may return most unused, unopened products within 30 calendar days from the date you receive your item for a refund or exchange. Goods must be in original condition with original packaging.
- To start a return, send an email to ghulemonarkh@hotmail.com with your order number and reason for return. We will send you return instructions.
- Return shipping costs are borne by the customer unless the item arrives damaged, defective or incorrect.
- After we receive and inspect returned goods, refunds will be processed to your original payment method within 5‑10 working days.
- Custom‑made or hygiene‑sensitive items are non‑returnable unless faulty.
- If you receive damaged goods, please contact us promptly with photos of the product and packaging.