Q: How long will my order take to arrive? A: Orders take 1‑3 working days to process, then standard UK delivery is 2‑5 working days. Weekends and bank holidays are not counted as working days.
Q: Can I change my order after payment? A: Please email us immediately. Changes can only be done before your order is dispatched. Once shipped, changes cannot be made.
Q: What should I do if my item arrives damaged? A: Contact us via email with your order number and clear photos of the product and packaging. We will resolve the issue for you.
Q: Do you ship outside of the UK? A: Currently we only ship to United Kingdom addresses.
Q: How do I start a return? A: Email ghulemonarkh@hotmail.com with your order number. We will provide full return guidance.
Q: Where is your business located? A: Our registered address is 14 Whitehall Road Grays RM17 5NT, United Kingdom.